Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Partial Refunds

In certain situations, only partial refunds may be granted:

  • Any item not in its original condition, damaged, or missing parts not due to our error.

  • Any item returned more than 14 days after delivery.

Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Return Process

  • You will be responsible for paying the shipping costs for returning your item.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

  • Return shipping times may vary depending on your location.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee that we will receive your returned item.

If you have any questions regarding this policy, feel free to contact our support team at info@nuraq.store or 03123456789

Thank you for shopping with nuraq store.